Clinical Support Specialist

Overview:
We are seeking a reliable and compassionate Clinical Support Specialist (Mental Health Technician) to support patient care and clinic operations within a growing outpatient psychiatric practice. This role works closely with providers and leadership to ensure efficient patient flow and high-quality care, with a focus on advanced treatments such as Transcranial Magnetic Stimulation (TMS), Ketamine Assisted Psychotherapy (KAP) and Spravato (Esketamine).

Duties

• Provide compassionate support to patients throughout their treatment experience
• Assist in monitoring and administering TMS & Spravato treatments under professional supervision
• Observe and report patient status, symptoms, and changes to providers and leadership
• Escalate clinical concerns appropriately and in a timely manner
• Support daily clinical operations, including rooming patients and flow management
• Answer and route patient calls, messages and inquiries
• Assist with appointment scheduling and follow up coordination
• Ensure provider readiness and efficient transitions between patients
• Address patient questions in a professional and supportive manner
• Assist with completion and tracking of patient forms, including FMLA and disability paperwork
• Maintain accurate and timely documentation as required
• Adhere to HIPAA and other healthcare policies

Experience

• 1+ year of experience in healthcare or clinical setting required
• Experience working directly with patients
• Strong communication, professionalism and interpersonal skills
• Ability to manage multiple tasks in a fast paced role
• Proficiency in medical terminology and understanding of clinical workflows
• Strong computer skills including data entry, electronic health record (EHR) systems, and Microsoft applications

Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

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