Psychedelic Science Institute is a next-generation clinical trial and treatment network founded by leaders in neuroscience and mental health with 30+ years of collective experience in psychedelic and neuroscience research.
Our TRIP Clinics will:
1. Conduct psychedelic clinical trials for mental health and neuroscience conditions
2. Offer ketamine-assisted psychotherapy
3. Train future psychedelic therapists and researchers
4. Develop scalable and affordable care models
Front Office Coordinator
We’re looking for a Front Office Coordinator to support outstanding patient care and ensure smooth daily operations. This role is key to creating a welcoming environment, guiding patients through their visits, and helping our team deliver efficient, compassionate care.
Key Responsibilities:
- Greet and support patients with warmth and professionalism
- Handle inquiries via phone, email, and in person
- Manage appointment scheduling, calendars, and patient flow
- Maintain accurate records and ensure timely documentation
- Collect payments, manage billing, and track clinic expenses
- Keep clinic spaces clean, organized, and stocked
- Oversee supplies, mail, scanning, and general office tasks
- Coordinate with vendors for facility maintenance
- Support clinical trials using approved communication scripts
- Ensure daily clinic readiness and regulatory compliance
- Share feedback to improve operations
Requirements:
- 3–5 years in healthcare front desk, scheduling, and billing
- Familiar with medical billing (claims, referrals, authorizations)
- Excellent communication, multitasking, and problem-solving skills
- Detail-oriented, proactive, and patient-centered
- Knowledge of HIPAA, GCP, and privacy regulations
- Reliable, collaborative, and professional
Preferred:
- Bachelor’s degree
- Experience with Tebra, EHRs, and clinical trial systems
- Medical billing/coding knowledge and insurance experience
- Understanding of healthcare operations and research protocols
- Tech-savvy and adaptable in fast-paced settings
This position will be eligible for generous Paid Time Off (PTO) & holidays, sick time, group medical insurance, vision, dental, & 401k.
We are focused on building a diverse and inclusive workforce. We believe that businesses hold the responsibility of counteracting the disproportionate marginalization of people in society, including people of color, people from working class backgrounds, women, and LGBTQIA+ people. Because we
believe that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities. PSI is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
Job Type: Full-time
Pay: $23.80 - $27.24 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance