About the Company
Ember Health is a fast growing organization administering IV ketamine treatment to people seeking relief from depression in safe, medically monitored clinical environments. At Ember, our treatments have relieved depressive symptoms in 85% of the people we serve.
We are building the gold standard of care in this cutting edge field by leading with evidence, designing for optimal patient experience and outcomes, and partnering with a large ecosystem of mental health providers. We strive to live our values by operating with the highest degree of integrity, compassion, and excellence.
As this requires distinctive talent, we are building a team slowly and carefully. Each member plays an integral part of creating a truly transformative solution in the field of mental health.
To learn more about ketamine for depression, you may visit our frequently asked questions and reference external resources we’ve organized on the topic.
About the position
We are looking for a dynamic early-to-mid career outreach and sales team player who will play a critical role in expanding Ember Health’s network of referring provider partners, and supporting patient acquisition efforts across the New York metro area. This role is ideal for someone with a strong sales and relationship-building background who is excited to work closely with clinicians and help translate Ember’s mission into meaningful, trusted partnerships.
Reporting directly to the Senior Director of Growth & Partnerships, you will be responsible for building and maintaining relationships with clinicians, practices, and professional organizations. With consistency and follow-through, you will execute outreach processes that educate new clinician partners about Ember Health and convert them into active referral sources while nurturing existing and warm partners into repeat referrers. Your work will have a direct and measurable impact on patient growth, with bonus compensation tied to the number of patients your efforts help bring into care.
This is a hands-on, relational role for someone who thrives in interpersonal engagement, is highly organized and systematic, has a sales or business development and/or healthcare background, and is motivated by clear outcomes on real patients’ lived experiences.
Responsibilities
Partner Outreach and Relationship-building:
- The majority of your time will be spent on relational sales and partnership building:
- Lead 10-20+ partner 1:1 calls, meetings, and in-services per week
- Continuously cold source new partners for Ember
- Lead and project manage practice presentations in six-month cycles
- Facilitate weekly engagement with mental health industry email listservs
- Own inbound partner experience and referral enablement: Serve as a primary, reliable point of contact for providers interested in referring to Ember; educate therapists, psychiatrists, PCPs, group practices, and professional networks on our services and ensure a seamless, relationship-driven referral process.
- Own outbound relationship development: Proactively build and sustain a strong presence with mental health practices, concierge groups, and other potential partners by cultivating authentic relationships, selectively referring out to them.
- Travel throughout NYC and occasionally beyond for regular in-person meetings with providers and practice managers to uncover needs and educate about Ember.
- Represent Ember’s brand clearly and professionally in all communications, including 1:1 calls and in-person meetings, in-service presentations, and education.
- Be able to quickly learn, discuss, and explain the complexities of our care protocols, how ketamine works on the brain, the history of Ember Health, and high-level psychiatric concepts; be a great speaker and an even better listener.
Process Development, CRM Management, and Referral Network Growth:
- Actively grow Ember’s outbound referral network, and manage referrals to high-potential partners.
- Help build, maintain, and continuously improve systems for tracking outreach, partnerships, and referral activity.
- Iterate on and improve materials for partner education.
- Keep detailed, organized records in Ember’s CRM (Airtable and Hubspot), ensuring accurate documentation of meetings, follow-ups, and outcomes.
- Use data to prioritize outreach and improve conversion over time.
Events and Community-building:
- Plan and host events, Lunch & Learns, and virtual gatherings for clinical partners, and support/lead event management, tracking, and follow-up.
- Attend occasional industry events to represent Ember (e.g. conferences, evening networking, trade organization meetings).
- Create thoughtful ways for us to continuously add value to the lives and practices of our partners, month over month.
Attributes
- You are highly relational. You genuinely enjoy meeting new people, building trust, and maintaining long-term professional relationships—especially with clinicians and other mission-driven professionals.
- You are sales-oriented and outcome-driven. You know how to move a relationship from first contact to clear value and action, how to read and respond to performance data and analytics, and you’re motivated by results.
- You are organized, process-oriented, and reliable. You follow up consistently, keep clean records, and manage many chats and workstreams without things slipping.
- You are comfortable engaging with clinicians. You communicate professionally and warmly, ask thoughtful questions, and are able to learn and speak credibly about technical, scientific, or medical concepts even if they’re new to you. You can represent the Ember brand confidently at provider events as much as on Zoom.
- You are a self-starter and quick learner. You take ownership of your work, adapt quickly, and are eager to build new processes rather than wait for them to exist.
- You work with a high level of focus and prioritization, managing time with limited resources and keeping a clear to-do list at all times.
- You are mission-driven. You care deeply about expanding access to effective mental healthcare and want to make an impact in people’s lives.
Experience
- Prior (2–3 years) professional experience in sales, partnerships, business development, account management, or a highly interpersonal, client-facing role
- Demonstrated success in relationship-based sales or outreach, especially in environments requiring trust, credibility, and follow-through
- Comfort using CRM systems (like Hubspot and Airtable), spreadsheets, and basic reporting tools for end-to-end lifecycle and/or relationship management
- An ownership mindset—you see opportunities and take initiative rather than waiting for direction
Bonus if you have:
- Experience working with or for clinicians, healthcare professionals, or in research science/pharma
- Exposure to mental health, healthcare, or medical-adjacent industries
- Highly technical, scientific, or medical sales experience
Why the Role Is Compelling
You will be on the front lines of Ember Health’s growth, building the relationships that directly connect patients to life-changing care. This role offers a unique opportunity to develop deep expertise in partnership-driven growth within mental health, and work closely with an experienced Senior Director and a mission-driven clinical team.
This is a chance to gain hands-on experience in sales, partnerships, healthcare operations, evidence-based clinical education, and growth strategy, while making a measurable impact on access and patient lives. You will see a direct connection between your work and the patients who ultimately receive treatment.
Compensation Package and Benefits
The total target base compensation for this role will be between $65,000 and $75,000 per year at the commencement of employment. Please note, base pay will be determined on an individualized basis and will be impacted by experience, expertise, internal pay equity, and other relevant business considerations. In addition to base compensation, this role offers an uncapped annual target performance-based bonus with overall expected compensation between $80,000 and $100,000.
Bonuses are tied to partner and practice activation leading to referral volumes, and new patients per month milestones.
In addition to base compensation and bonus, all full-time Ember Health employees receive:
- A guaranteed 401K contribution of 3% of annual compensation
- Comprehensive healthcare benefits, including medical, dental, and vision
- 18 days of paid vacation with annual tenure-based vacation increases, 7 paid holidays, plus dedicated sick time
- A range of additional benefits designed to support personal wellbeing
This is a full-time, in-office role based in Downtown Brooklyn, NYC, with travel around the New York metro area and flexibility for hybrid work as appropriate.