The Patient Evaluation & Communications Specialist manages the end-to-end prescreening process for all clinical research studies and supports related communications and outreach. Sitting within marketing, the role operates at the intersection of marketing and clinical research operations, driving brand messaging and kickstarting the patient journey. The Specialist closes the feedback loop between recruitment and marketing, ensuring patients are effectively recruited, evaluated, and supported through the pre-enrollment journey. They also gather qualitative insights from patient interactions and help adapt recruitment and prescreening workflows based on those learnings, continually improving the experience to align with patient needs. The role ultimately serves to grow and strengthen the patient funnel—both in quality and quantity.
About Sunstone Therapies
We exist to accelerate on-the-ground learning and operations necessary to approve and scale psychedelic therapies in the medical setting. The Sunstone team was brought together by shared compassion for those who suffer and a genuine wish to broaden their access to treatment. Our backgrounds in medicine, business, and design provide us with unique perspectives and skills necessary to define the standards of patient experience. Our values guide us in everything we do: Bring Forth Healing + Work with Rigor + Care for the Team + Learn and Grow + Innovate Boldly. In service to Sunstone’s vision of Whole Person Healing for All, all of our team members play a key role in Sunstone’s ability to deliver on its vision with Love and Rigor.
Description
Job Date: Jan 2026
FLSA: Exempt
FTE: Full-time
Job Title: Patient Evaluation & Communications Specialist
Location: remote 2 days/week, onsite 3 days/week Rockville, MD
Hours: 8:30am - 4:30pm, Monday - Friday
Department: Marketing and Communications
Reports To: Marketing and Communications Manager, dotted line to Clinical Systems Manager
Supervises: n/a
Context: Sunstone Therapies is the leader in the delivery of psychedelic-assisted therapy in the medical setting, focusing on the development and implementation of clinical trials today, and clinical delivery if and when therapies are approved. Right now, we have two sites with roughly 30 employees -- looking to build our team and expand to 2 more sites in the next 2 years. At Sunstone, our culture centers on love and rigor, prioritizing whole-person healing for all.
To be successful in this role in this growth stage start-up, the candidate must be a detail-oriented self-starter and problem solver. They should be able to quickly shift projects and priorities to meet emerging needs, collaborate across departments, and align their approach with Sunstone’s values. Join us in making a profound impact in the realm of therapeutic research!
Scope: The Patient Evaluation & Communications Specialist manages the end-to-end prescreening process for all clinical research studies and supports related communications and outreach. Sitting within marketing, the role operates at the intersection of marketing and clinical research operations, driving brand messaging and kickstarting the patient journey. The Specialist closes the feedback loop between recruitment and marketing, ensuring patients are effectively recruited, evaluated, and supported through the pre-enrollment journey. They also gather qualitative insights from patient interactions and help adapt recruitment and prescreening workflows based on those learnings, continually improving the experience to align with patient needs. The role ultimately serves to grow and strengthen the patient funnel—both in quality and quantity.
Job activities include but are not limited to:
- Study Start-Up: support the identification and outreach of potential patients for new clinical trials by leveraging Health Cloud data and Active Campaign. Partner with cross-functional teams to develop and launch recruitment communications.
- Prescreening Operations: lead and manage the patient prescreening process including scheduling, conducting prescreen phone calls, managing CRM data entry, and triaging patient inquiries. Serve as the central point of contact for incoming leads and ensures a consistent and supportive patient experience.
- Prescreening Strategy & Optimization: track recruitment pipeline performance, deliver insights in weekly meetings, and collaborate on improving prescreening tools and workflows.
- On-Study Patient Care: support research teams by conducting qualitative interviews with patients and contributing to research publications. Partner with communications and clinical leads to gather and share insights from the patient experience.
- Clinical Research & SOC Communications: develop and review study-related content such as factsheets, web pages, and outreach materials. Contribute to communications strategies for patients, providers, and internal stakeholders by ensuring consistency and alignment with research goals.
- Marketing & Communications Support: assist with ad hoc marketing/communications needs; draft and edit content across platforms (website, social media, email outreach); and support social media publishing and engagement tracking on Sunstone’s channels.
- Perform other duties as assigned.
The successful candidate must demonstrate the following skills, experience and competencies:
- Tech Proficiency: High level of comfort with software and digital systems
- Detail Orientation: Strong organizational skills and exceptional attention to detail
- Communication: Ability to present complex data and clearly, both in writing and verbally, ability to maintain confidentiality at all times.
- Excellent interpersonal skills: Strong customer focus, ability to interact professionally within a sponsor contract
- Teamwork: Collaborative mindset and a positive, solution-oriented attitude
- Time Management: Ability to manage multiple projects and meet tight organizational and sponsor deadlines
- Problem-Solving: Strong analytical thinking and decision-making abilities
Physical Requirements
A large percentage of time performing computer work is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and Benefits
Sunstone Therapies offers a competitive salary package commensurate with skills and experience plus benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.
Salary
$55,000 - $65,000 per year