Work Days: Monday-Friday
Hours: Must have availability between 8am-7pm
Pay: $20 - $25 hourly
Position Type: Full time, hourly position is open in our friendly Integrative Medical Facility for Counselors, Psychologists, Psychiatrists, Physician Assistants, and Recovery Professionals.
Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including tele-health services for patients who are appropriate for that platform. Our integrated approach to patient care includes the treatment of behavioral health, addiction, care coordination for primary care medical, and medication management. Our services are provided in a private, confidential and comfortable setting. We value each member of our team and we strongly believe in a culture of learning.
Who we are looking for: A motivated self-starter, with an eye for details, looking for a dynamic and fulfilling career in a supportive team-based environment; able to manage multiple priorities with ease, technology proficient and familiar with PC and Mobile platforms.
Essential Job Function: The Patient Service Coordinator will assist with patient encounters and provide patient support services to ensure that each experience is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement.
Job duties include but are not limited to:
- Scheduling patient appointments, coordinating care with other services/agencies and minimizing access delays
- Processing incoming referrals, triaging patient telephone calls, collecting and/or updating demographic and financial information
- Investigating pre-authorizations and approval for insurance
- Checking in patients
- Processing co-pays and patient charge documents
- Utilizing systems and resources to improve processes and efficiency of the patient experience
Required Education/Experience: -
- Minimum of 1 year of recent front desk/receptionist experience within the last 3 years in a healthcare or professional office setting.
- Experience must include scheduling, phones, patient/client check-in, and handling payments.
- Experience with technology systems, Microsoft Office Suite, and scheduling software
Please note: Completion of medical assistant training or schooling alone does not count as front desk/receptionist experience. We are specifically looking for applicants who have direct, hands-on front desk experience in the past 5 years.
Preferred Experience:
- Associate Degree
- Minimum of three (3) years’ experience working in a mental health care/recovery setting or related field
- Significant experience working with the general public in a health care/customer service environment
- Familiarity with other cultures
Demonstrate Ability to Perform:
- Proficiency in computer skills, including Microsoft suite
- Experienced with Electronic Health Records systems
- Competent with PC and Mobile platforms
- Excellent organizational skills
- Strong communication, interpersonal skills
- Function independently in office
- Function collaboratively with professional counseling team
- Must be willing to work with patients who present with addiction and maladaptive behaviors
MUST PASS A STATE OF ALASKA BACKGROUND CHECK and work references required.
Benefits:
- Retirement savings options
- Paid time off
- 8 Company paid holidays
- Medical premium reimbursement
Benefit Conditions: waiting period may apply; only full-time employees eligible
This position is not eligible for remote working.
We invite you to apply and research our mission and values on our website: https://www.wisdomtraditions.us/careers-overview
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person