We are looking for a TMS Care Navigator (TCN) for our reputable team of mental health professionals!
Mid Cities Psychiatry specializes in the diagnosis and treatment of mental health illnesses, including treatment-resistant depression and substance use disorders.
Mid Cities Psychiatry has a structured environment having a culture where all our team members strive to work with each other.
Job Application Requirements:
- A current resume
- A cover letter explaining why you are a strong candidate for this position and what excites you about Mid Cities Psychiatry
- Completed MCP Employment Application
- DISC Assessment results
Interested applicants should complete and e-mail these materials to H-R@midcitiespsychiatry.com
Job Description:
Applicants must be willing to work full-time, Monday thru Friday, 8:00 am to 5:00 pm.
Benefits:
- Pay – $35,000.00 – $42,000.00 per year
- Medical Insurance (eligibility begins the first day of the month after 60 days of employment)
- Dental & Vision benefits (eligibility begins the first day of the month after 60 days of employment)
- PTO, Public Holidays, Sick-Leave
- 401k contribution of 3.0% after 12 months continuous employment
Key Responsibilities:
- Provide a welcoming patient experience and promote a positive atmosphere.
- Handle patient check-ins/outs, educate patients, and manage payments.
- Answer in-person inquiries at the Front Desk and stay updated on workflow changes.
- Understand and navigate the Electronic Medical Reporting (EMR) system.
- Manage patient flow and scheduling, ensuring timely care by providers.
- Set up payment plans and verify insurance for behavioral and primary care services.
- Meet or exceed key metrics for collections and scheduling.
- Collaborate closely with other mental health professionals at the clinic, including providers and medical assistants, to ensure to deliver the highest quality care to patients.
- Address and resolve complex issues promptly while aligning actions with Mid Cities Psychiatry values.
- Document patient interactions and promote additional services.
- Manage escalations effectively and ensure appropriate follow-through.
- Operational support for practice, including organizing and maintaining patient areas.
- Full-time role with hours 8:00 AM to 5:00 PM, Monday to Friday.
Qualifications:
- College degree or equivalent education and experience.
- 1-3 years of experience in sales, customer service, or lead generation.
- 1-3 years of healthcare experience preferred.
- Proficiency in using Microsoft Office, Google Suite and past EMR experience (Mid Cities Psychiatry used iPatientCare)
Essential Skills:
- Exceptional customer service and a positive attitude.
- Critical thinking and the ability to handle complex situations.
- Self-motivated, organized, and capable of working independently or as part of a team.
- Persistent and persuasive, with excellent communication and problem-solving skills.
- Empathy and compassion for mental health improvement.
- Ability to adapt to changes quickly and stay focused on goals.
Work Environment:
- Office setting with a focus on desk work and frequent computer use.
- Physical demands involve light lifting, prolonged standing, and frequent use of the phone.
Pre-Employment Screening:
- References
- Background Check
- Urine Drug Screening
Mid Cities Psychiatry
Website