Operations Manager - Wellness Retreat Center
Puerto Vallarta, Mexico | Full-Time | $50,000.00 USD Salary + Performance Bonuses
About Us:
We are a dynamic organization committed to excellence and innovation in every aspect of our operations. Our mission is driven by values of peace, harmony, and a dedication to making a positive impact. We are currently seeking an Operations Manager who is passionate about optimizing day-to-day activities and driving our mission forward at our established 5-year-old wellness retreat.
Website:
https://sayulitawellnessretreat.com/
Position Overview:
We are seeking an experienced Operations Manager to oversee our luxury wellness retreat center in beautiful Puerto Vallarta, Mexico. This is an exceptional opportunity for a bilingual professional to manage a world-class facility serving guests from around the globe while building a long-term career with our growing organization. For this role, we are seeking a female expat who resides in the area.
Key Responsibilities:
Operations Management:
- Oversee and enhance operational processes to ensure efficiency and effectiveness
- Coordinate tasks, manage resources, and maintain smooth daily operations
- Employ problem-solving skills to address challenges and develop innovative solutions
- Foster a positive, proactive work environment aligned with our values of peace and harmony
Staff & Contractor Management:
- Manage and coordinate local staff and contractors (15+ team members)
- Ensure timely and accurate payroll processing for all staff and contractors
- Conduct performance reviews and provide ongoing team development
- Maintain staffing schedules and coordinate with various service providers
Guest Experience & Standards:
- Maintain exceptional customer service standards across all guest interactions
- Ensure compliance with organizational standards and commitment to healthy lifestyle practices
- Handle guest concerns and feedback with professionalism and care
- Monitor facility maintenance and cleanliness standards
Financial Operations:
- Perform daily bookkeeping and journal entries
- Track operational expenses and budgets
- Process payments and maintain financial records
- Assist with financial reporting and analysis
Required Qualifications:
Education & Experience:
- Minimum associate's degree from an accredited institution
- 2+ years of managing retreats or hospitality operations with 15+ employees
- Prior experience in social work or human resources is highly valued
- Proven track record of success in similar management roles
Technical Skills:
- Strong project management skills (formal training preferred)
- Fluent in both English and Spanish (written and spoken)
- Bookkeeping experience with daily journal entry capabilities
- Proficiency in Google Office and Google Docs
- Detail-oriented and ethical
Personal Requirements:
- Commitment to a healthy lifestyle, free from addictions (minimum 5 years recovery if applicable)
- Advocate for the values of peace and harmony
- Reliable transportation for punctuality and availability
- Open to discussing alternatives for highly qualified candidates without personal transportation
- Long-term commitment - we want someone to grow with the company over many years
What We Offer:
- Competitive base salary: $50,000 USD annually
- Performance-based bonuses with tenure rewards
- Opportunity to live and work in beautiful Puerto Vallarta, Mexico
- Challenging and rewarding role in a mission-driven organization
- Supportive team environment that values growth, learning, and collaboration
- Opportunity to make significant impact in the wellness industry
- Long-term career growth potential
Ideal Candidate:
We're looking for a dedicated professional who thrives in a multicultural environment and is passionate about wellness and hospitality excellence. You should be someone who embraces challenges, values personal growth, and is committed to creating exceptional experiences for our international guests.
Ready to Apply?
If you're ready to commit to excellence, embrace challenges, and contribute positively to our mission in one of Mexico's most beautiful destinations, we want to hear from you!
Please submit:
- Updated resume
- 2-3 References from previous management positions
- A Loom video on why you’re a good fit for this role based on your experience
Email: edgar.fernandez@7figretreatlaunch.com
We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, religion, gender, sexual orientation, age, or disability status.
If you are a motivated, detail-oriented individual with a passion for wellness and excellent communication skills, we would love to hear from you.
Please email us your resume and a short Loom video (video on) answering the following questions, along with your resume:
- Why are you a fit for this role?
- Why are you motivated to grow with a wellness retreat?
- What is most important to you when joining a new company?
- Have you done plant medicine before?
- How many years of hospitality management experience do you have?
- What is the largest team that you have managed in the past?
- If you had a life emergency come up, do you think that it would be important to communicate with the owners that you need them to cover for you?
- Are you fluent in English and Spanish?
- Do you have any questions for us?
Email the above to our COO:
edgar@sayulitawellnessretreat.com
andrew@elevatedholdingsgroup.com
Subject line:
<Full name> Manager Application
Thank you,
Andrew & Edgar